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Open your alat99 Legal access path

alat99 Legal terms show what account access, wallet records and policy requests mean before you enter the lobby.

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POLICY CONTACT

Reach alat99 about Legal questions

A clear contact path matters when a Legal clause affects your account or wallet record. Start from the support entry connected to your account and include the phone number on file, the relevant transaction reference and a short description of the issue. We use those details to locate the correct record without asking you to send a password or wallet PIN. If you are in Medan or elsewhere in Indonesia, the same policy route applies where local law permits.

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Account desk

Ask about account access, phone verification or a clause that affects your sign-in. Include your account phone number so we can match the request to the correct record.

Wallet desk

For DANA, OVO, GoPay, QRIS or bank-transfer records, send the reference shown in your account. Never include a wallet PIN, password or one-time security code.

Policy desk

Use the policy contact path when you need a copy of a term, an explanation of retention, or a correction to personal details held in your account record.

RECORD HANDLING

Check how our Legal process works

Legal handling is connected to practical account steps, not just wording on a page. We separate identity details from payment references where our systems allow, restrict account access to the verification path…

Data handling

We use account details to provide access, complete phone verification and respond to policy requests. Payment references help us trace DANA, QRIS and other wallet activity without requesting your private wallet PIN.

Cookies

Cookies can preserve a session setting or security choice on your browser. You can clear them through your device settings, although doing so may require another account check before access continues.

Account security

Your account path uses the phone number on file for verification. Keep passwords and one-time codes private; our policy contact path will not ask you to disclose either one.

Payment records

Wallet and bank references may be retained to match a receipt, check ownership and resolve a dispute. A completed DANA or QRIS message does not by itself change account eligibility.

Retention period

We keep policy, verification and transaction records only for the period needed for applicable duties, account protection and dispute handling. The policy desk can explain the category connected to your request.

Change requests

Ask us to correct inaccurate account details through the policy contact path. Include the affected field and phone number on file; we may request verification before changing a protected record.

Find answers about alat99 Legal

These Legal answers cover the questions we expect you to ask before opening an account in Indonesia. They explain access, records, payment references and requests for changes without replacing the current terms shown in your account. If a clause or regional condition remains unclear, use the policy contact path before continuing.

Legal sets out the terms for account access, phone verification, wallet records, policy requests and account security. It also explains that access depends on local law, so you should check the current wording for your Indonesian region before opening an account.

You can read the Legal page from a phone or desktop, but account eligibility depends on local law. Where local law permits, follow the account path, complete phone verification and use only the payment route displayed for your account.

The policy can cover references linked to DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We use those references to match receipts, check ownership and resolve disputes; they do not replace identity or phone verification.

We use account details for access, verification and policy support, while transaction references help trace wallet activity. Cookies may preserve a session or security setting. The policy contact path can explain the category of data connected to your request.

Send a request through the policy contact path with your account phone number and the field you believe is inaccurate. We may ask for an additional account check before changing protected details or linking a corrected record.

Retention depends on the record type and the period needed for applicable duties, account protection and dispute handling. Ask the policy desk which category applies to your request; never send a password, wallet PIN or one-time code.

Pause the affected account step and contact us with the clause, your account phone number and any relevant reference. We can explain the policy path, but access still depends on local law and the verification result for your account.

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